1. What are your shipping options?

    • We offer standard shipping for all orders at this time. Standard shipping can take anywhere from 3-12 business days depending on location and inventory. Some of our products are made and packaged once ordered in order to ensure the freshest and most potentency, therefore please be patient with us as we provide a quality product for you.
  2. What should I do if I haven't received my package?

    • If you haven't received your package within the expected delivery window, please contact our customer support team with your order details for assistance.
  3. Do you accept returns or exchanges?

    • We only accept returns and exchanges for unopened inventory and within 30 days of purchase. Please refer to our Returns & Exchanges policy for more information
  4. What should I do if I receive damaged products?

    • If you receive damaged products, please contact us immediately with photos of the damaged items and your order details. We'll arrange for a replacement or refund.
  5. Can refunds be processed to another card?

    • Refunds will be issued to the original payment method used for the purchase.
  6. Can I return and exchange part of my order?

    • Yes, you can return or exchange individual items from your order. Please refer to our Returns & Exchanges policy for detailed instructions.
  7. Do you ship internationally?

    • We do offer international shipping to many countries. Please contact us via our contact form for order guidance and shipping rates.
  8. Do you accept wholesale orders?

    • Yes, we offer wholesale options for retailers. Please reach out to our wholesale team for more information by filling out the contact form.
  9. How can I become an ambassador for your brand?

    • We're always looking for passionate individuals to represent our brand. Please visit our Ambassador Program page for more details on how to apply.
  10. Can I cancel or edit my order once it's been placed?

    • Orders can be canceled or edited within 24 hours of placement. Please contact our customer support team for assistance.
  11. How can I qualify for free shipping?

    • Free shipping is available on orders over $50 within the US only. Simply ensure your order meets this minimum threshold during checkout to qualify.
  12. What payment methods do you accept?

    • We accept all major credit cards, as well as PayPal, Apple Pay, and Google Pay.
  13. Are your products safe to use while pregnant?

    • Our external cosmetics and skincare products are safe for use during pregnancy. For any supplements, we recommend consulting with your doctor before use.
  14. Do you offer discounts for makeup artists and skincare professionals?

    • Yes, we offer discounts for makeup artists and skincare professionals depending on usage and quantity. Please contact us via our contact form for more information.
  15. Do you offer subscription orders?

    • Yes, we offer subscription options for select products. You can set up recurring deliveries based on your preferences for convenience.

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